Privacy Policy

Operated by Voxflow · samvaadkaro.com · Last updated: July 12, 2026

This Privacy Policy explains how Voxflow (“we”, “us”, “our”), operator of the samvaadkaro.com platform, collects, uses, and protects information when you use our services, including our WhatsApp Business and Instagram messaging features. By using our services you agree to the practices described here.

1. Information We Collect

• Contact information you or your business provide or upload, such as names, phone numbers, and custom fields used for messaging.
• Message content and metadata you send or receive through the platform, including WhatsApp message text, templates, and delivery/read status.
• Instagram interactions, where a business connects its Instagram professional account: the Instagram-scoped user ID and username of a person who comments on that business's posts or sends it a direct message, the text of that comment or message, and identifiers for the comment, message and post. We receive these from Meta only for the connected account, and only when a person contacts that business first.
• Account information such as login credentials, organization details, and configuration settings.
• Technical data such as log records and timestamps needed to operate and secure the service.

2. How We Use Information

• To send, receive, and track WhatsApp messages and marketing campaigns on your behalf.
• To answer Instagram comments and direct messages on a connected business's behalf — including replying privately to a comment — and to record the resulting enquiry, and any contact details the person chooses to give, against that business's own customer records.
• To provide delivery, read, and failure status for messages.
• To operate, maintain, secure, and improve the platform.
• To provide customer support and respond to your requests.

3. Meta Platforms: WhatsApp and Instagram

Our messaging features use the WhatsApp Business Platform and the Instagram Platform, both provided by Meta Platforms, Inc. When you send or receive messages on either, information is processed by Meta in accordance with WhatsApp’s Business Terms and Meta’s Platform Terms. We only use the WhatsApp Business Platform to deliver messages you or your business initiate or that recipients send to you.

For Instagram, a business connects its own Instagram professional account by authorising our app on Instagram; we never ask for or receive Instagram passwords. With that authorisation we read comments on that business's posts and the messages people send it, and reply on its behalf. We do not post content, and we do not message anyone who has not contacted the business first — Instagram does not permit it. A business can disconnect at any time, from our platform or by removing our app in its own Instagram settings; we then stop receiving and sending on that account. We use Instagram data only to operate this service for that business, and never to build advertising profiles or to sell or share data with third parties for their own purposes.

4. How We Share Information

We do not sell your personal information. We share information only:

• With Meta/WhatsApp as necessary to deliver messages.
• With service providers who process data on our behalf under appropriate confidentiality obligations.
• Where required by law or to protect the rights, safety, and security of our users and the service.

5. Data Retention

We retain information for as long as needed to provide the service and for legitimate business or legal purposes. When no longer required, information is deleted or anonymized.

Instagram enquiries are kept with the connected business's customer records for as long as that business keeps them, and are deleted when the business deletes the record or asks us to delete its data. Disconnecting an Instagram account stops any further collection immediately.

6. Your Choices and Rights

• Opt out of messaging at any time by replying STOP to any WhatsApp message; reply START to opt back in.
• You may request access to, correction of, or deletion of your personal information (see below).

7. Data Deletion

To request deletion of your data, see our Data Deletion instructions or email sales@samvaadkaro.com.

8. Security

We use reasonable technical and organizational measures to protect information against unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, but we work to safeguard your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

10. Contact Us

For any privacy questions or requests, contact us at sales@samvaadkaro.com.